Privacy Policy
Your privacy is important to us. This policy explains how Skin Essentials by HER collects, uses, and protects your personal information.
At Skin Essentials by HER, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or interact with our website.
Important Notice
By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- • Full name and contact details
- • Date of birth and age
- • Email address and phone number
- • Home address
- • Emergency contact information
Medical Information
- • Medical history and conditions
- • Current medications and allergies
- • Treatment records and progress
- • Before and after photographs
- • Consultation notes
Technical Information
- • IP address and browser type
- • Device information
- • Website usage patterns
- • Cookies and tracking data
- • Social media interactions
Financial Information
- • Payment method details
- • Billing address
- • Transaction history
- • Insurance information
- • Payment preferences
Treatment & Care
Providing medical and aesthetic treatments, maintaining medical records, and ensuring continuity of care.
Communication
Sending appointment reminders, treatment updates, and important health information.
Service Improvement
Analyzing usage patterns to improve our services and website functionality.
Legal Compliance
Meeting regulatory requirements and maintaining proper medical documentation.
Marketing
Sending promotional materials and updates about new services (with your consent).
Security
Protecting against fraud, unauthorized access, and ensuring clinic security.
Our Commitment
We do not sell, trade, or rent your personal information to third parties. Your medical information is strictly confidential and protected by law.
Limited Sharing Scenarios
Healthcare Providers
With your consent, we may share medical information with referring doctors or specialists involved in your care.
Legal Requirements
When required by law, court order, or regulatory authorities for legal compliance.
Service Providers
Trusted third-party services (payment processors, appointment systems) under strict confidentiality agreements.
Emergency Situations
In medical emergencies where disclosure is necessary to protect your health and safety.
We implement comprehensive security measures to protect your personal and medical information from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
Physical & Administrative
Data Breach Response
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by law, and take immediate steps to secure the data and prevent further unauthorized access.
You have several rights regarding your personal information. We are committed to helping you exercise these rights in accordance with applicable privacy laws.
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data (subject to legal requirements).
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for marketing or other purposes.
Right to Restrict
Request limitation of processing under certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests.
Medical Records
Retained for 7-10 years as required by medical regulations and professional standards.
Marketing Data
Retained until you withdraw consent or for 3 years from last interaction.
Website Data
Analytics and cookies retained for 2 years or until you clear browser data.
Secure Disposal
When data is no longer needed, we securely delete or anonymize it using industry-standard methods to ensure it cannot be recovered or reconstructed.
Your personal information is primarily stored and processed in the Philippines. However, some of our service providers may be located in other countries.
Data Protection Standards
When we transfer data internationally, we ensure adequate protection through:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- • Email notification to registered users
- • Prominent notice on our website
- • In-clinic notifications for significant changes
- • Updated "Last Modified" date on this page
Your Options
- • Review changes before they take effect
- • Contact us with questions or concerns
- • Withdraw consent if you disagree
- • Request data deletion if applicable
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below:
Clinic Address
Skin Essentials by HER
123 Beauty Street, Quezon City
Metro Manila, Philippines 1100
Phone
+63 (2) 8123-4567
privacy@skinessentialsbyher.com
Privacy Officer
For specific privacy concerns or data protection inquiries, you can contact our designated Privacy Officer directly.
Email: dpo@skinessentialsbyher.com
Response Time: Within 30 days
Business Hours
Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Holidays: By appointment only